Peak-Ryzex Integrated Services Management (PRISM)

Self-Service through PRISM Portal

Peak-Ryzex's integrated services management (PRISM) portal allows customers to manage their product procurement (both rugged and consumer), break-fix service requirements, managed services needs and telecom expenses in one integrated portal. The easy to use portal also provides dashboards and reporting capabilities.

Equipment Repair & Service Contracts

Prism Equipment Repair

Equipment Repair



Ability to place break-fix service requests for both onsite and depot service. View open RMA/work orders to check status, monitor repair spare pool inventory. Ability to generate and schedule RMA/ work order history reports. Dashboard activity view of 6 months of RMA/work orders by total by type.



Prism Repair Fault Analytics

Repair Fault Analytics



Dashboard view of all equipment repair fault descriptions for past 6 months by fault type. Ability to generate and schedule reports on all faults to help determine common failures.



Prism Service Contracts

Service Contracts



Ability to view summary of all Peak-Ryzex service contracts and specific contract details. Access to information on all equipment serial numbers under contract by location with contract start and end dates. Request changes to your contract. Ability to generate and schedule contract reports and obtain pdf copies of service contract. Dashboard view of current service contract status.



Online Product Catalog & Ordering

Prism Product Catalog

Product Catalog



Ability to view summary of all Peak-Ryzex service contracts and specific contract details. Access to information on all equipment serial numbers under contract by location with contract start and end dates. Request changes to your contract. Ability to generate and schedule contract reports and obtain pdf copies of service contract. Dashboard view of current service contract status.



Prism Invoices

Invoices



Ability to generate and schedule invoice reports and obtain PDF copies of invoices. Dashboard Activity View for 6 months view by invoice type and total amount.



Prism Asset Management

Asset Management



View all assets in Peak-Ryzex’s database for your account whether under a service contract and/ or purchased from Peak-Ryzex. Ability to get details by serial number. View Peak-Ryzex managed services spare pool inventory levels. Ability to generate and schedule asset reports.



Prism Customer Administration

Customer Administration



A master customer administrator can be set up with the ability to set up unlimited number of users, change passwords, set users purchase limits and permission levels.



Prism Dashboard Charts

Dashboard Charts



Prism offers a 6 month total activity chart dashboard for orders placed, purchase history by product, invoices by type, service contracts by type, Equipment Repair Activity by type and fault descriptions by type. This snapshot view presents valuable data with the ability to drill down for more details.



ManagedTel – Consumer Device Management

ManagedTel – Consumer Device Management



Ability to order consumer devices, carrier plans from a custom catalog. Ability to manage consumer devices, view purchase history, open orders, run reports.



Prism Reports

Reports



Prism offers the ability to generate a wide range of reports by date range and specific data. Reports can be scheduled daily, weekly and monthly to be received via email to one or many individuals. Reports are formatted and exported into excel.



Telecom Expense Management

Telecom Expense Management



View details on your telecom expenses broken down by carrier and user. Manage your Telecom invoices and daily transactions affecting carrier services and devices. Ability to report on spend details.



Mobility Consulting Services

Expert advice with Mobile Consulting Services: We help you build a mobility roadmap to align the right services and solutions with your business needs.

Mobile Procurement and Order Management

Direct procurement with Mobile Procurement and Order Management: After understanding mobile needs we help you choose the correct mobile device and offerings.

Mobile Device Provisioning & Deployment

Skilled provisioning with Mobile Device Provisioning & Deployment: Skilled project management and mobility implementation teams are engaged to deploy the solution.

Mobile Device Management

Secure management with MDM: Implementation and management of your mobile devices and business apps across all departments.

Mobile Support Services

Hassle-free support with Mobile Support Services: The Peak-Ryzex Manage Mobility Services Center features a complete suite of services to support ongoing mobile deployment and operations.

Analytics & Optimization Services

Ongoing optimization with Analytics & Optimization Services: Make more effective business decisions through reliable data analytics and reporting.

Telecom Expense Management

Telecom Expense Management including all the great features of wireless mobility management (WMM), including ordering, inventory, and reporting through an easy to use online tool.

Self Services

Easy self-service online portal allows you to view, manage, and review the information you want on your own time and schedule.