Mobility Expense Management & Telecom Expense Management Services

(TEM)

Our Telecom Expense Management (TEM) offering includes all of the great features of WMM, including ordering, inventory and reporting. But this is where the real ROI and savings come in – as we combine these services with our leading invoice processing, audit and optimization, dispute management, and full-scale customer service and help desk support. Any type and number of telecom bills can be brought into our application to be processed and paid on time each month. Billing errors will be investigated and disputed, while services and contracts are optimized to provide the maximum value at the best cost. Our highly trained in-house support staff are available 8AM–8PM Monday–Friday, or 24 x 7.
  • Source and procure new telecom vendors
  • Negotiate contracts including pricing, discounts and terms
  • Develop and measure service level agreements (SLAs)
  • Special projects and CL/IL/CRIL arrangements
  • Consolidate vendors, accounts and services
  • Carrier/account team relationship management
  • Load, track, validate and extend contract/pricing elements
  • Corporate liable (CL), individual liable (IL) and bring your own device (BYOD)
  • View/email upgrade eligibility status and activity change alerts
  • Track assets by user, device, category and location
  • Change service requests for MACD activities
  • Validation against invoices and orders
  • Allocate costs correctly while integrating with HR, Finance and IT systems
  • Customizable hierarchies based on any corporate structure
  • Split billing between business and personal calls/BYOD
  • Process carrier billing data in all manual, paper and electronic formats
  • Request billing inventory details, as well as data warehouse information
  • Allocate account and line item details into service types and cost centers
  • Archive and access past invoices with trending
  • Process domestic and international invoices from all carriers
  • Sort, review, approve, edit and dispute invoices by specific criteria
  • Invoices audited and compared to contracts as well as inventory
  • Dual validation with our application and expert team of Analysts
  • Correct billing errors quickly with status updates until credits applied
  • Full dispute management with research, submittal and resolution
  • Optimization services include vendor, rate plan and service changes
  • Exceptions administration with customizable thresholds for notifications
  • Issue dispute tickets directly from invoices with instant recommendations
  • Standard, premium, summary, detailed and customized reports
  • 300+ report types with custom criteria and delivery options
  • Create, save, edit, share, email and schedule reports
  • Import and export in various formats and styles
  • Sort and edit hundreds of metrics in different screens and types
  • Analysis and business intelligence give insight into environment
  • User friendly and visually appealing reports with graphs and charts
  • World class implementation and operations support team
  • Multiple layers of support including onboarding, customer care, account management, ordering and IT
  • 8 am to 8 pm Eastern and 24 x 7 options available
  • Tickets can be submitted via email, phone and chat
  • Integration with internal customer service staff and systems
  • Technical Help Desk for both wireless and wireline
  • End-to-end lifecycle management, troubleshooting and resolution
  • Develop and communicate corporate telecom policies
  • Create company-wide standard operating procedures (SOPs)
  • Implementation and program support at multiple levels with industry leading experts
  • Transition between CL, IL and CRIL/BYOD
  • Project/program management by certified specialists
  • Telecom, TEM and WMM expertise with over 400 years of combined experience
  • On and off-site resource training and internal process improvement

What is Telecom Expense Management?

TEM stands for telecom expense management, and the simplest definition of TEM is managing wireless and wireline services and asset expenses. It combines processes for IT and the finance departments of your organization, allowing them to support and acquire provision of all the corporate telecom assets, managing all of the third party services and contracts in the supply chain of your telecommunications.

The term Telecom Expense Management can make it seem like the service is only about managing telecommunication bills and contracts; however, it goes far beyond just billing systems. From asset inventory management to sourcing, inventory management, procurement, and more, TEM can help you reduce costs and risks.

Operating in today's business world requires a tremendous amount of technology – telephones, smartphones, laptops with cellular data, tablets, and more – and newer technology continually hits the market. The complexity in managing all of this, even in a small organization, can be a completely time consuming. And, as your business scales, so does the cost to manage all of the contracts, optimize the environment, audit, and negotiate. Telecom management is not at your business core strength, and the costs involved in having employees shoulder the burden is often more expensive than all the contracts and costs of your actual telecommunications. With Manage Mobility by Peak-Ryzex, it is at our core strength – outsourcing to us will allow your company to focus on what you do best while we help save your company time and money. Recent surveys and research show that companies who have a telecom expense management system save up to 22% over companies who do not. With billing errors averaging out to 5-12% of the overall telecom budget, audits from a team of professionals is just one way we save your entire organization money on your TEM budget. Even small errors in billing and invoicing each month can accrue significant costs and overages month-over-month from hundreds, if not thousands, of devices. From corporate-owned to BYOD (Bring Your Own Device) equipment, having a system to manage all of your assets is a wise decision.