Telecom Expense Management Services

(TEM)

Businesses with separate IT and financial processes for expense and asset management can benefit from using Telecom Expense Management software. It provides an easy way to combine and automate these processes into one easy solution for multiple departments. It allows for provisioning and support of corporate telecom assets and management of third party contracts in the supply chain of your telecommunications to occur on a single platform.

At Peak-Ryzex, our Telecom Expense Management (TEM), also known as wireless expense management, offering goes beyond the standard features. In addition to ordering, inventory and reporting, our solution includes our leading invoice processing audit and optimization, dispute management, and full-scale customer service and help desk support to boost real ROI and cost savings for companies.

Any type and number of telecom bills can be brought into our software application to be processed and paid on time each month. Billing errors will be investigated and disputed, while services and contracts are optimized to provide the maximum value at the best cost. If you have any questions or issues along the way, our highly trained in-house support staff are available 8AM–8PM Monday–Friday (24/7 support options available).

Features of Peak-Ryzex Telecom Services

Having one system for all asset management can help to increase productivity and efficiency. Here are the other features and benefits of our TEM solutions:

Vendor Management

  • Source and procure new telecom vendors
  • Negotiate contracts including pricing, discounts and terms
  • Develop and measure service level agreements (SLAs)
  • Special projects and corporate liable (CL), individual liable (IL), and CRIL arrangements
  • Consolidate service providers, accounts and services
  • Carrier and account team relationship management
  • Load, track, validate and extend contract/pricing elements

Inventory Management

  • CL, IL and bring your own device (BYOD)
  • Easily view and receive emails on upgrade eligibility status and real-time activity change alerts
  • Track assets by user, device, category and location
  • Change service requests for MACD activities
  • Validation against invoices and orders
  • Allocate costs correctly while integrating with HR, Finance and IT systems
  • Customizable hierarchies based on any corporate structure

Invoice Management

  • Split billing between business and personal calls / BYOD
  • Process carrier billing data in all manual, paper and electronic formats
  • Request billing inventory details, as well as data warehouse information
  • Allocate account and line item details into service types and cost centers
  • Archive and access past invoices with trending
  • Process domestic and international invoices from all carriers
  • Sort, review, approve, edit and dispute invoices by specific criteria

Audit & Optimization

  • Audit invoices and compare to contracts as well as inventory
  • Dual validation with our application and expert team of analysts
  • Correct billing errors quickly and receive status updates until credits are applied
  • Full dispute management with research, submittal and resolution
  • Optimization services include vendor, rate plan and service changes
  • Exceptions administration options with customizable thresholds for notifications
  • Issue dispute tickets directly from invoices with instant recommendations

Expense Reporting & Analysis

  • Premium, detailed reports that are customized and include a summary
  • 300+ report types with custom criteria and delivery options
  • Create, save, edit, share, email and schedule reports
  • Import and export in various formats and styles
  • Sort and edit hundreds of metrics
  • Analysis and business intelligence that gives insight into the environment
  • User friendly and visually appealing reports with graphs and charts

Help Desk Support

  • World class implementation and operations support team
  • Multiple layers of support including onboarding, customer care, account management, ordering and IT
  • 8 am to 8 pm Eastern and 24/7 options available
  • Tickets can be submitted via email, phone and chat
  • Integration with internal customer service staff and systems
  • Technical Help Desk for both wireless and wireline
  • End-to-end lifecycle management, troubleshooting and resolution

Consulting & Training

  • Develop and communicate corporate telecom policies
  • Create company-wide standard operating procedures (SOPs)
  • Implementation and program support at multiple levels with industry leading experts
  • Transition between CL, IL and CRIL/BYOD
  • Project and program management by certified specialists
  • Telecom, TEM and WEM expertise with over 400 years of combined experience
  • On and off-site resource training and internal business process improvement
For more information on Telecom Expense Management

Peak-Ryzex’s end-to-end telecom expense management solution streamlines internal processes to help save businesses time and money. The technology allows your team to focus on what you do best, while our team takes care of everything from setup to ongoing support. If you’re interested in learning more about outsourcing these services, or any other enterprise mobility services, contact our team of experts for assistance.