Printer Repair - Depot Service Options
Nationwide Printer Service Options
Telephone Support: 800-PEAK-FIX (800-732-5349)
- Available 24 hours a day, 7 days a week
- To place a service call
Depot Printer Repair Service Options Available
3 Day Turnaround Contracts
A repair time of three (3) Business days from RECEIPT of the customer’s equipment by the Depot Repair Center. The repair time starts the next business day after the unit is received. Repair time DOES NOT include any shipping time to and from the depot. Customer pays shipping charges to DEPOT. Peak-Ryzex pays ground shipping charges back to Customer.
5 Day turnaround Contract
A repair time of five (5) Business days from RECEIPT of the customer’s equipment by the Depot Repair Center. The repair time starts the next business day after the unit is received. Repair time DOES NOT include any shipping time to and from the depot. Customer pays shipping charges to DEPOT. Peak-Ryzex pays ground shipping charges back to Customer.
*(only available for certain models)
For repairs not covered by a service contract, Flat Rate Repair provides the convenience of one price for repair of a device, no matter what is actually in need of service. Under Flat Rate Repair, the customer will incur the flat rate charge each time the device comes in for a new repair. This option is available for certain equipment models.
Time and Material Options
For those customers with less application critical requirements but still desiring excellent service and support capabilities, we also provide repair services on a per-incident basis. Customers are invoiced for labor time and materials used (T&M). A technician will perform a diagnostic analysis and locate the problem. We will then call, fax, or e-mail you a quote of all charges. All work is estimated and pre-authorized before any service is begun.
Additionally, the printer repair depot option includes upgrades, refurbishment, and other special services, as needed.
Our Managed Service Center offers advanced exchange programs, staging and expert help desk support.
Advanced Exchanged and Spare Management Program
This program offers maximum protection from downtime. The Depot Center manages a customer’s installed equipment base using a customer-owned spares pool, which is maintained at the Depot facility. Whenever needed, pre-configured replacement units are shipped to your facility overnight. The customer then returns the failed unit to the depot center, where it is repaired and placed into the available spares pool inventory.
Kitting and Staging Programs
Prior to a large equipment roll out, a customer can select Peak-Ryzex to perform the initial equipment staging, applications loading, configuration and testing of the units. Typically this service is for new equipment deployments.
Expert Help Desk Support
Our Managed Services Center offers helpdesk support programs.
Peak-Ryzex also offers its depot repair customers a web portal to place all service requests.
Contact Us to arrange a service plan that meets your needs. To place a service call: 800-PEAK-FIX (800-732-5349).