Programs & Policies

PEAK-RYZEX PROGRAMS & POLICIES


1. Price protection program

2. Free returns

3. Money-back guarantee

4. Free shipping

5. Rewards


1. PRICE PROTECTION PROGRAM

If you find a lower price from an online competitor on an identical, in-stock product, before you buy or within 30 days of your purchase, tell us and we'll match it.

How to match a Peak-Ryzex Direct price to another select online competitor*

  • Prior to placing your order, or within 30 days of your purchase, contact your Peak-Ryzex Direct Account Manager or call us at 1-888-ASK-PEAK. We will verify the item eligibility by reviewing the online competitor, their current price, and by confirming the item is in stock.
  • Peak-Ryzex Direct has the final decision for matching an online price.

Guidelines & Limitations

  • The item must be currently in stock at the online competitor’s website and at Peak-Ryzex Direct at the time of the price match request.
  • Item must be identical, including brand, model number and color.
  • We reserve the right to verify the online competitor’s advertised price of the identical, in-stock item.
  • This policy does not apply to wholesale companies that do not sell to the public or "end user".

Exclusions

  • Prices from auctions or sites that require memberships.
  • Competitor quotes and prices that are not visible until after users log in to a website.
  • Prices that cannot be determined independent of other items; e.g., bundle offers that combine fees, shipping and other charges.
  • Percent off or dollar off if the item's price cannot be determined independent of other items, fees, or shipping charges.
  • Instant rebates, mail-in offers, and offers that include financing.
  • Prices that require minimum quantity purchases.
  • Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity offers.
  • Damaged, used, or refurbished items.
  • Misprinted or inaccurate prices.

*Select Online Competitors – Peak-Ryzex Direct has the final decision for determining qualified online competitors. Call 1-888-ASK-PEAK for the full list of online competitors.

Peak-Ryzex Direct reserves the right to update or modify the terms of this Policy at any time.


2. FREE RETURNS

Items in original condition are eligible for free returns and exchanges. Simply send your item back to us within 28 days of purchase.

Terms & Conditions

  • If for any reason you are not satisfied with your purchase, you can request a return from Peak-Ryzex within 28 days of original purchase. Send your request to prc@peak-ryzex.com.
  • All items are subject to inspection before determining their eligibility.
  • Once a return is granted, you have 10 days to ship the product back per the return instructions.
  • The return number must be visible on all return labels.
  • Product should be shipped back in original carton including all inside packaging as well.
  • Original packaging must not be damaged or have any markings.
  • All manuals, cables, warranty cards, static bags, accessories, components shipped with the products must be returned.
  • You are responsible for return freight costs.
  • Email your return tracking number to prc@peak-ryzex.com.

Return Credit

Return credit will be applied to your account only after product is received, inspected and eligibility confirmed.

Exclusions

The return will not be accepted if any of the following are found:

  • Return is missing any components / accessories included with original order.
  • Product is not returned in original packaging.
  • Condition of returned product is in any way misrepresented.
  • Return product is damaged and does not meet original reason for return.
  • No valid or visible return number on outer packaging label.
  • Product not received within the specified timeframe.

The following items are non-returnable:

  • Software
  • Custom hardware
  • Custom media
  • Service contracts

    Peak-Ryzex Direct reserves the right to update or modify the terms of this Policy at any time.


    3. MONEY BACK GUARANTEE

    Peak-Ryzex Direct strives to go above and beyond to earn your loyalty. Put us to the test! Use our products for up to 28 days, risk-free. If for any reason you are not completely satisfied, return the product for a refund.

    When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased. See Terms & Conditions here.

    The following items are not eligible:

    • Software
    • Custom hardware
    • Custom media
    • Service contracts

    Peak-Ryzex Direct reserves the right to update or modify the terms of this Policy at any time.


    4. FREE SHIPPING

    Your orders might be eligible for free shipping. To qualify for free shipping, you must be a member of Peak-Ryzex Direct Rewards. Among many other perks, Peak-Ryzex Direct Rewards Program provides free shipping on all hardware purchases. You can enroll in the Rewards Program simply by creating an account on our website.

    Guidelines, limitations, exclusions

    • Free standard ground shipping on hardware (3-5 business days)
    • Valid on shipping to the 48 contiguous states
    • >
    • Not retroactive on prior purchases
    • Consumables, including samples, are excluded

    Same-day shipping: Orders placed before 2pm ET may be eligible for same-day shipping within the 48 contiguous United States only. Please contact your Account Manager for exceptions or expedited service.

    See the Terms and Conditions for the Rewards Program below for full details.

    Peak-Ryzex Direct reserves the right to update or modify the terms of this Policy at any time.


    5. PEAK-RYZEX DIRECT REWARDS

    Peak-Ryzex Direct Rewards is designed to reward and thank loyal customers for patronizing our business. Members of Peak-Ryzex Direct Rewards are able to earn and accumulate points that can be redeemed for rewards benefits, also known as “Rewards," at the Peak-Ryzex Direct online store (www.peak-ryzex.com/direct).

    How do I become a member of the Peak-Ryzex Direct Rewards Program?

    Simply create an account online at Peak-Ryzex Direct. If you make a purchase online and choose not to register, then your account will not be eligible to receive the benefits of the Rewards Program. Register here.

    How do I earn Rewards?

    Only purchases made online through the Peak-Ryzex Direct website at www.peak-ryzex.com/direct can earn rewards. Purchases made via phone or a Peak-Ryzex Direct Account Manager are not eligible to earn rewards.

    • Make purchases online at Peak-Ryzex Direct and earn 5% cash back on the value of you purchase, not including shipping and taxes. For example, if you spend $100 at Peak-Ryzex Direct online, you will earn $5 in Rewards.
    • Sign up by creating an account = 100 points ($5)
    • Refer a friend who becomes a Rewards Program member = Earn 100 points ($5)
    • Refer a friend who makes an online purchase = 200 points ($10)
    • Write a product review = 100 points ($5)
    • Sign up for newsletter = 100 points ($5)

    What are the benefits?

    In addition to earning Reward points, members receive the following benefits:

    • Free shipping – Get free standard ground shipping on all hardware (printers, scanners and mobile computers). Consumables are excluded, but Reward points can be used to pay for shipping. Free shipping on hardware is valid within the 48 contiguous United States only.
    • Free printheads – Receive free replacement printheads if you buy all your genuine Zebra supplies from Peak-Ryzex Direct. Requires enrollment in the Zebra Printhead Protection Program and is subject to Zebra’s term and conditions.
    • Free label samples – Test your applications on our superior products. We can provide label samples for printers that are tabletop and larger; mobile and desktop printers are excluded. Peak-Ryzex Direct reserves the right to determine the quantity of free sample labels that will be provided to a customer. We are not able to provide samples of custom labels, but we will make all reasonable attempts to provide a sample of the custom label material.
    • Same-day shipping – Orders placed before 2pm ET are eligible for same-day shipping within the 48 contiguous United States only. Please contact your Account Manager for details and exceptions. Expedited shipping, such as overnight delivery, may be available at an additional cost.
    • Priority phone number – Rewards members get an exclusive account management phone number.

    Is there a maximum number of Peak-Ryzex Direct Reward Points I can earn?

    No. As long as your account is open and in good standing, you will earn Reward Points on all of your online purchases. Reward points expire six (6) months from the date awarded. The more rewards you earn, the more cash back you receive.

    How do I view my Peak-Ryzex Direct Reward Points balance?

    Access your account by logging in to www.peak-ryzex.com/direct. View your Peak-Ryzex Direct Reward Points balance and cash back equivalent by clicking “Reward Points” in your Account Dashboard.

    How do I redeem my Peak-Ryzex Direct Reward Points?

    • Use your Peak-Ryzex Direct Reward Points to make purchases from www.peak-ryzex.com/direct. Shop online at Peak-Ryzex Direct and choose “redeem my rewards” during checkout. No minimum number of points is required to redeem.
    • You may redeem any amount of Reward Points, but may only redeem them in increments of 1 full point. All redemptions of Reward Points are final.

    Exclusions and Limitations

    What happens to my Reward Points if my Account becomes delinquent?

    If your Account balance is more than 60 days past due, you will not continue earning Reward Points until your account is returned to good standing.

    When does my membership expire?

    Your membership in the Peak-Ryzex Direct Rewards Program and the associated membership benefits will continue indefinitely until a) you cancel the membership; b) you no longer meet the requirements of membership; or c) Peak-Ryzex Direct terminates your membership at its discretion.

    Non-transferrable

    The rewards and benefits provided to you by the program are personal to your business and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Peak-Ryzex Direct Rewards membership that is personal to you and your business.

    Other

    Rewards cannot be applied to prior purchases. Peak-Ryzex may refuse to register you for the Rewards Program if required by law, or if you are in breach of these Terms.

    Peak-Ryzex reserves the right to update or modify the terms of the Rewards Program at any time.