Case Study

Buy Online Pick Up In Store

The UK-based John Lewis Partnership owns the John Lewis chain of department stores and the Waitrose supermarket brand. Their highly successful Buy Online Pick Up In Store (BOPUS)* service enables customers to place an order online and then collect it the following day from their local Waitrose or John Lewis store. Peak-Ryzex, through its M-Netics division, was brought in by the retailer to implement a new mobile software solution and Zebra MC55A mobile computers to manage increased demand for storing and locating orders with multiple parcels at busy times of the year, such as the holidays. Peak-Ryzex’s IM2 software and mobile computer solution from Zebra Technologies improved capacity by 30 percent.