Innovative Cloud-based Library Selects Peak-Ryzex for Managed Mobility Services

BiblioTech, the first all-digital public library in the U.S., will use Peak-Ryzex’s Managed Mobility Services to support 150 Wi-Fi® hotspots, bringing internet access to library patrons’ homes and neighborhoods

COLUMBIA, MD (June 19, 2017) – Peak-Ryzex, Inc. today announced that BiblioTech Digital Library, the country's first all-digital public library in San Antonio (Bexar County), Texas, has selected Peak-Ryzex to manage a new Library Wi-Fi Hotspot Checkout program.

BiblioTech will soon make 150 Wi-Fi hotspots available for lending to residents of Bexar County, Texas, and Peak-Ryzex, through its Manage Mobility suite of services, will provide a full range of support to manage these mobile communications assets.

BiblioTech has three physical branch locations and a growing collection of over 35,000 e-books in its cloud library. The library lends e-readers and digital content rather than physical media, with virtually half of its e-readers on loan at any given time. The digital library also offers online databases and educational materials.

Accessing and using these cloud-based resources can be a challenge: It is estimated that up to one-third of U.S. households do not have internet access at home.

"Our mission is clear – we are trying to prepare our citizens to thrive in a digital age," said Laura Cole, BiblioTech Administrator. "We are faced with such a tremendous digital divide in Bexar County. A mobile hotspot checkout program presents a great opportunity for us to get into those pockets to provide Wi-Fi access to citizens who may not otherwise have access. That is why we are so pleased to partner with Sprint and utilize Peak-Ryzex's Managed Mobility services to launch the Library Wi-Fi Hotspot Checkout Program."

Manage Mobility services from Peak-Ryzex provide a comprehensive, phased, step-by-step approach for acquiring, deploying, administering and maintaining mobile digital devices. For BiblioTech, Peak-Ryzex created a completely customized support and management program to enable the library to offer 150 Wi-Fi hotspots to its members.

"Our Manage Mobility solution for BiblioTech includes a full range of services, from acquisition and device set-up, to managing use in members' homes,” said Jeff Spain, Business Opportunity Manager for Peak-Ryzex, who spearheaded the project in Bexar County.

"We utilized our ManagedTel portal to create a custom user experience for the library and their patrons that lets them do everything they need to check out and manage these hotspots," he said. "Everything from tracking their inventory to monthly reporting to technical device management, such as moves/adds/changes/deletes – all can be done by the BiblioTech's librarians."

The full scope of Peak-Ryzex’s solution included helping select and procure the hotspots, staging and kitting services to prepare them for circulation to BiblioTech patrons, remote device management, usage reports and analysis, and help desk support.

Spain said the Manage Mobility solution includes tools that let BiblioTech remotely manage the hotspots, including being able to deactivate them when the devices are overdue – which often quickly leads to patrons returning the devices once they've lost the internet.

Once the Hotspot Checkout Program has fully launched, BiblioTech and Peak-Ryzex anticipate a high level of interest and usage once patrons are fully aware of the program.

Editorial Contact:
Tim Wills
Peak-Ryzex, Inc.

About Peak-Ryzex

Peak-Ryzex provides end-to-end enterprise mobility, retail, managed services, printing, and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak-Ryzex's in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak-Ryzex serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

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