PEAK offers various depot printer repair options and response times so you can select the maintenance plan that supports your business objectives. All depot printer repairs are done by factory-trained technicians.
PEAK provides authorized depot printer repairs on Datamax-Oneil, Datasouth, Eltron, HP, Intermec, Lexmark, Printek, Printronix, Sato and Zebra printers. Equipment covered includes most major brands of laser printers, color printers, multifunctional printers, laserjet printers, inkjet printers, dot matrix printers, serial matrix printers, RFID printers, mobile printers and thermal printers.
Customers can call 800-PEAK-FIX to request a Return Materials Authorization (RMA) number to send in the defective unit for repair.
Telephone Support: 800-PEAK-FIX (800-732-5349)
- Available 24 hours a day, 7 days a week
- Troubleshooting of equipment problems where expert technicians work with customers to diagnose symptoms, identify problems, and find solutions.
- To place a service call
Depot Printer Repair Service Options Available
3 Day Turnaround Contracts - A repair time of three (3) Business days from RECEIPT of the customer's equipment by the Depot Repair Center. The repair time starts the next business day after the unit is received. Repair time DOES NOT include any shipping time to and from the depot. Customer pays shipping charges to DEPOT. PEAK pays ground shipping charges back to Customer.
5 Day turnaround Contract - A repair time of five (5) Business days from RECEIPT of the customer's equipment by the Depot Repair Center. The repair time starts the next business day after the unit is received. Repair time DOES NOT include any shipping time to and from the depot. Customer pays shipping charges to DEPOT. PEAK pays ground shipping charges back to Customer.
Flat Rate Depot Printer Repair
*(only available for certain models)
For repairs not covered by a service contract, Flat Rate Repair provides the convenience of one price for repair of a device, no matter what is actually in need of service. Under Flat Rate Repair, the customer will incur the flat rate charge each time the device comes in for a new repair. This option is available for certain equipment models.
Time and Material Options
For those customers with less application critical requirements but still desiring excellent service and support capabilities, we also provide repair services on a per-incident basis. Customers are invoiced for labor time and materials used (T&M). A technician will perform a diagnostic analysis and locate the problem. We will then call, fax, or e-mail you a quote of all charges. All work is estimated and pre-authorized before any service is begun.
Additionally, the Depot also performs Upgrades, Refurbishment and other Special Services.
Advanced Exchanged and Spare Management Program
This program offers maximum protection from downtime. The Depot Center manages a customer's installed equipment base using a customer-owned spares pool, which is maintained at the Depot facility. Whenever needed, pre-configured replacement units are shipped to your facility overnight. The customer then returns the failed unit to the depot center, where it is repaired and placed into the available spares pool inventory.
Kitting and Staging Programs
Prior to a large equipment roll out - a customer can select PEAK to perform the initial equipment staging, applications loading, configuration and testing of the units. Typically this service is for new equipment deployments.
PEAK also offers its depot repair customers a web portal to place all service requests.
Contact Us to arrange a service plan that meets your needs. To place a service call : 800-PEAK-FIX (800-732-5349)
