Help Desk

Peak-Ryzex offers a full range of strategic Help Desk services for automated data collection and printing solutions both within, and beyond, the enterprise. Peak-Ryzex’s Help Desk team has the industry knowledge and technical know-how to deliver support solutions that provide companies the edge they need in today’s competitive marketplace. Our experienced Help Desk technicians work with you in diagnosing the symptoms, identifying the problem, and finding the solution. Peak-Ryzex’s Help Desk services ensure that technology is back up and running quickly so customers maximize productivity, while minimizing unnecessary exposure and loss.

Peak-Ryzex’s Help Desk is experienced in a wide range of technologies including: RF terminals, scanners, access points, bridges, network controllers, RFID, wireless switches, vehicle mount devices, wireless printers, direct thermal and thermal transfer printers, mobile, impact, continuous form and cut sheet laser printers and much more.

Technology support issues facing companies today include:

• Providing a scalable solution that can be used to deliver integrated support to internal technology users as the technology infrastructure expands.
• Increasing operational efficiency, reducing duplication of effort and improving delivery consistency.
• First-rate Help Desk service is expensive for companies to provide for themselves; many best-in-class companies subcontract non-core technical support to third parties to free resources to better support their core business.
• Increased technical complexity makes service and ongoing internal training programs more challenging.
• One number to call for all printing and wireless related technical support.

If a resolution cannot be promptly reached over the phone, the Peak-Ryzex Help Desk is able to leverage one of 250+ nationwide customer service engineers to assess and rectify the problem on-site.

Contact 1-800-PEAK-FIX (800-732-5349). You can also complete an Online Service Request