Annual Customer Satisfaction Survey

Listening to customers has helped make Peak-Ryzex one of North America's largest service organizations and international systems integrator of supply chain automation solutions. Since 1997, Peak-Ryzex has surveyed its customers to ensure that we continue to provide the industry’s best service.

Customers are asked to evaluate Peak-Ryzex’s performance in nine categories including: initiating service request, technical ability, effective communications, response time, ease of administering a service agreement, customer engineer knowledge/professionalism, and local management effectiveness.

Latest Customer Survey Results
The engineer’s knowledge and professionalism has consistently been the highest score on the Peak-Ryzex customer satisfaction survey year after year

• Overall Service Satisfaction - 97%
• Consistent Quality of Care - 97%
• Customer Engineer Knowledge and Professionalism - 96%
• Ease of Initiating a Service Request - 96%
• Achievement of Expectations of Resolution Time - 95%

The survey process sets a benchmark in our quest for continuous improvement and provides real-time customer input right at the point of service delivery. This annual check-up allows our service organization to quickly identify issues and take corrective action before minor problems become serious. For areas that need improvement, a detailed action plan is developed and implemented, typically at the local regional service level.

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